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What is a digital wallet?

Definition

A digital wallet, or mobile wallet, is an app on a phone that holds money and lets the owner pay or send money to others. Shops accept it by scanning a code or confirming a transfer.

Caribbean examples

Wallets vary by country, and offers change, so check each provider's own pages.

  • Lynk (Jamaica): describes itself as Jamaica's fastest growing digital wallet, offering businesses a way to accept payments in store, online or in an app. Cash-out is available at NCB ABMs.
  • MMG (Guyana): the mmg app is an electronic wallet used to make payments, transfer money and top up phones, and it has a pay-merchant option.

Other markets have their own wallets and schemes. The point for a shopkeeper is that money from a wallet arrives in a separate balance, not in your till.

A worked example

At the end of a day a shop records $900 in sales: $600 cash, $200 by wallet and $100 by card. The till should hold the float plus $600, not $900. If the owner counts the drawer against $900, it looks $300 short. The wallet's $200 should be matched against the wallet app's transaction list instead.

Common mistakes

  • Trusting a screenshot. Confirm the payment in your own app before handing over goods.
  • Not recording wallet sales. Cash and wallet sales both belong in the sales record.
  • Forgetting fees and limits. Check any charge on receiving or cashing out.
  • Mixing balances. Move wallet funds on a schedule and write down what you move.

Shopkeepa lets you record local wallets as a payment type on each sale. It records them. It does not process wallet payments or confirm them for you, and it is not yet available. See cash up for how to reconcile.

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Common questions

Is a digital wallet the same as a bank account?

Not exactly. A wallet holds a balance within the provider's service. Some link to a bank account and some let you cash out at banks or agents.

Spend less time keeping track

Shopkeepa is in development. Join the waitlist and be one of the first shops in.